Shipping and Returns

COVID-19 Update:

Carl’s Place remains open but order lead times may be longer than normal. We’re doing our best to provide realistic delivery timelines during checkout, but please understand that there may be unanticipated delays due to staffing and supply issues related to COVID-19. Feel free to contact us here for your order status. We appreciate your patience and your business!

Please Note: Expedited shipping fees are temporarily non-refundable. Our team will do everything we can to ship orders on time, however, due to seasonal volume with Carriers and the challenges of COVID-19, we are currently unable to guarantee transit and shipping times.
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Carl’s Place offers free, no-rush shipping on all orders delivered within the contiguous United States

Returns, Exchanges, Refunds

Customer satisfaction is our top priority. We have a 30-day return policy. We strongly encourage our customers to inspect the contents of their package(s) upon delivery to ensure they have plenty of time to take advantage of our 30-day return policy. In any case, simply let us know what you need, and we’ll be happy to make sure you are a satisfied customer.

Golf Simulator Returns

Order Changes & Cancellations

Carl’s Place reserves the right to charge up to a 50% restocking fee on order changes, cancellations, or returns on golf enclosure kits, custom orders and/or completed large volume orders. The fee charged will depend on the production status of the order.

International Orders

Orders shipping to locations outside of the United States are provided special quotes in the shopping cart. These shipping options include the cost of freight only. All duties, taxes, or other import fees (including clearance service charges in some cases) are the responsibility of the recipient. The shipping quotes provided in the shopping cart are estimates. In some rare cases (certain countries and package sizes) we may require additional funds to complete your order. Feel free to contact us to verify an exact quote prior to ordering.

Tax

Tax will be automatically calculated in the shopping cart. To exempt a customer from sales tax we must have a current Sales and Use Tax Certificate of Exempt Status (CES) form, or in the case of wholesale purchases, a state-issued Resale Certificate, prior to purchase.