Carl’s Place remains open but order lead times may be longer than normal. We’re doing our best to provide realistic delivery timelines during checkout, but please understand that there may be unanticipated delays due to staffing and supply issues related to COVID-19. Feel free to contact us here for your order status. We appreciate your patience and your business!
Please Note: Expedited shipping fees are temporarily non-refundable. Our team will do everything we can to ship orders on time, however, due to seasonal volume with Carriers and the challenges of COVID-19, we are currently unable to guarantee transit and shipping times.
Carl’s Place offers free, no-rush shipping on all orders delivered within the contiguous United States
- Most orders received by 11:00 am CST will be processed and shipped the same business day, excluding weekends and holidays.
- Paid shipping options are available if you want your item to arrive faster or if you need international delivery.
- Golf enclosures, custom and welded screens require extra manufacturing time. Simply add the product to the online shopping cart for accurate shipping quotes and delivery timelines.
Returns, Exchanges, Refunds
Customer satisfaction is our top priority. We have a 30-day return policy. We strongly encourage our customers to inspect the contents of their package(s) upon delivery to ensure they have plenty of time to take advantage of our 30-day return policy. In any case, simply let us know what you need, and we’ll be happy to make sure you are a satisfied customer.
- Defective or Incorrect Products: If for some reason you receive a defective product or the incorrect product, we will gladly accept a return or exchange.
- Changed your Mind: If you change your mind about an item or decide that you don’t need it, we’ll accept returns or exchanges on items in new condition within 30-days of purchase, minus the cost of shipping.
- Refunds: Refunds are processed within 2-4 business days of the returned item(s) being received at our warehouse. Refunds are issued back to your original form of payment.
- Please note: All items are thoroughly inspected before exchanges or refunds are granted. Items returned in a condition other than new and unused will receive a refund appropriate to the condition of the returned item, generally 50%-80% of your order, per the extent of the damage.
- Shipping Charges on returns: Shipping charges are non-fundable, unless transit time exceeds the option selected.
Golf Simulator Returns
- UNEEKOR: we only accept returns on unopened UNEEKOR products only. Customers should refer to UNEEKOR support for any product issues. Email: email@example.com or call 949-328-7790
- Golf Simulator Software: All TGC 2019 and E6 sales are final. We are unable to accept returns on digital downloads. We apologize for any inconvenience.
- TGC 2019: Contact ProTee United for any product support issues. Email: firstname.lastname@example.org or call 518-620-4404
- E6 Golf Connect: Contact TruGolf for any product support issues at https://e6golf.com/support/
Order Changes & Cancellations
Carl’s Place reserves the right to charge up to a 50% restocking fee on order changes, cancellations, or returns on golf enclosure kits, custom orders and/or completed large volume orders. The fee charged will depend on the production status of the order.
Orders shipping to locations outside of the United States are provided special quotes in the shopping cart. These shipping options include the cost of freight only. All duties, taxes, or other import fees (including clearance service charges in some cases) are the responsibility of the recipient. The shipping quotes provided in the shopping cart are estimates. In some rare cases (certain countries and package sizes) we may require additional funds to complete your order. Feel free to contact us to verify an exact quote prior to ordering.
Tax will be automatically calculated in the shopping cart. To exempt a customer from sales tax we must have a current Sales and Use Tax Certificate of Exempt Status (CES) form, or in the case of wholesale purchases, a state-issued Resale Certificate, prior to purchase.